Privacy Policy

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Purpose of this Privacy Policy

This privacy policy (together with our website terms of use and, if applicable, the Cloud Contracts 365 terms and conditions you may have agreed to upon placing an order and any other documents referred to therein) sets out the basis on which any personal data we collect from you or a third party, or that you provide to us, will be processed by us. 

Controller

We, Cloud Contracts 365 Limited referred to as "we", "us" or "our" in this privacy policy., are a limited liability company and are the data controller for the purpose of the Data Protection Act 2018 (“Act”). We are registered in England and Wales under registered number 14888628 and have our registered office at The Lodge on the Common, London Road, Tunbridge Wells, Kent, TN2 5BF which is also our main trading address.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at info@cloudcontracts365.com.

Information we may collect:

Personal data, or personal information

Any information about an individual from which that person can be identified. This does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

Data category

Description

Identity Data
  • First name
  • Maiden name
  • Last name
  • Username or similar identifier
  • Marital status
  • Title
  • Date of birth
  • Gender

Contact Data
  • Billing address
  • Delivery address
  • Email address
  • Telephone numbers

Financial Data
  • Bank account details
  • Payment card details

Transaction Data
  • Details about payments to and from
  • Other details of products and services you have purchased from us. 

Technical Data
  • Internet protocol (IP) address
  • Your login data
  • Browser type and version
  • Time zone setting and location
  • Browser plug-in types and versions
  • Operating system and platform
  • Other technology on the devices you use to access this website. 

Profile Data
  • Preferences
  • Feedback
  • Survey responses. 

Usage Data

Aggregated Data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or the services we offer. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Method

Description

Direct interactions 

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions

As you interact with Our Site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

Third parties or publicly available sources

We may receive personal data about you from various third parties such as analytics providers or publicly available sources such as such as Google and LinkedIn.

Where we store your personal data

All information held about you is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, where you provide us with your information we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your information

We may use information held about you in all or any of the following ways:

  • to ensure that content from Our Site is presented in the most effective manner for you and for your computer;

  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or where we have a legitimate interest for contacting you;

  • to allow us to tailor Our Site to the needs of our clients;

  • for marketing purposes;

  • to carry out our obligations arising from any contracts entered into between you and us;

  • to allow you to participate in interactive features of our service, when you choose to do so; and

  • to notify you about changes to our service.

If you are a new or prospective client, we will contact you by electronic means only, where you have consented to this or where we have a legitimate interest for contacting you. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@cloudcontracts365.co.

 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your information

We may disclose your personal information to any body corporate, limited liability partnership or partnership that is associated with us. We may also disclose your personal information to third parties in any or all of the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or
  • to protect the rights, property, or safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@cloudcontracts365.co.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

International transfers

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or

  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

  • Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

  • A list of the third parties to which we transfer such data can be found here:  Insert link to Sub-Processor Table.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business ‘need to know’. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will we use your personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see ICO contact information to request information on these rights.

Contact

If you have any questions about this privacy policy or our privacy practices, please contact our DPO at info@cloudcontracts365.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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